Our Information

Amplitude Music Sdn Bhd

30-2 Jalan USJ 9/5N
Subang Jaya 47620 Selangor, Malaysia

 

Business Hours : 

11am - 7pm, Monday - Saturday

Closed on Sunday and Major Public Holiday

Phone : 03-8081 5030
Mobile : 012-607 6468 (Jonathan) 
Email : enquiry@amplitude.com.my

www.amplitude.com.my

FAQ

Q1. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.

  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

  5. From here, you need to select your shipping methods and click “next” button.

  6. Next you'll need to choose your payment method then click “next” button.

  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

  8. Click “Confirm Order” to complete the order.



Q2. What are the payment methods available?
www.amplitude.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via MOLpay (Visa or Mastercard / Internet Banking)


2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 5623 6663 9361
Account Name : Amplitude Music Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : enquiry@amplitude.com.my

Note: Your purchased products will not be delivered until we have this confirmation.


Q3. How to change my account personal information and shipping address?


Q4. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.

  2. Click Submit.

  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q5. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at enquiry@amplitude.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.


Q6. What is the product's transaction currency?
All products transaction currency will be done in RM (Ringgit Malaysia).



Q7. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days. For some cases that the pre-order from Japan or other countries, that will takes up to 3 weeks.

 

Q8. How long does it takes to pre-order an item?

If local supplier have stock, usually 3-5 days. If the order is from overseas, then it will takes 2-3 weeks. We would strongly recommend you to send us email to inquire the availability of the pre-order items before placing order to avoid refunding you the money. We will respond to your email within 24hours.

If in case the product you inquire is out of stock but you have made payment thru MOLpay or PAYPAL services, you will still be charged 4% from the amount you paid and the balance amount will be refund. 

 

Q9. Does your shop provide warranty?

All our guitars comes with 1 year warranty by us and some guitars has extra warranty from the manufacturer itself. Items such as pedal adapater has no warranty. Amplifier and electronic devices usually has 1 year warranty. Used items/guitars/amplifiers has no warranty.

 

Q10. Can I buy online and collect at your shop?

Yes you can, I will suggest you to contact us directly by calling us (03-8081 5030) or send us an email on the item you are interested in, so we can make arrangement.

 

Q11. I still have doubts.

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@amplitude.com.my for us to clear your doubts.